Latest email from XM about the outage
Following up to this post, I just got this email from XM about the continuing outage problem:
XM Service Update
As many of you know, XM customers have experienced service outages or significantly degraded service since Monday mid-morning, May 21.
We quickly identified the problem and are working hard to return to our normal levels of service. The problem occurred during the loading of software to a critical component of our satellite broadcast system, which resulted in a loss of signal from one of our satellites. We expect normal service to resume midday today (eastern daylight time).
XM apologizes for any inconvenience this has caused. For updates, please go to http://www.xmradio.com.
In the meantime, you can enjoy many of our music channels on XM Radio Online (http://xmro.xmradio.com) if you are close to a computer.
Again, we regret any inconvenience for not having your XM Radio service fully available.
[UPDATE: 5/22/2007 2:53 PM]: I just got another email:
XM Radio Resumes Normal Levels of Service
XM Satellite Radio has resumed normal levels of service for customers who experienced outages or significantly degraded service starting yesterday.
The problem occurred during the loading of software to a critical component of the satellite broadcast system, which resulted in a temporary loss of signal from one of the company’s satellites.
After you turn on your XM radio, please allow five to ten minutes to reacquire the XM signal.
XM apologizes for any inconvenience this has caused.